Booking confirmation
"By sending a booking request you confirm to have read these booking conditions and agree to be bound thereto.
Endelevu Tours and Safaris only accepts booking requests sent in writing/by email. Booking requests through telephone, skype or other form of communication are not accepted.
A booking is made once Endelevu has sent a written/email confirmation of the booking to you (""Booking"").
Endelevu Tours and Safaris reserves the right to refuse bookings at its sole discretion and all Bookings are subject to full compliance with these terms."
Provisional bookings
If Endelevu Tours and Safaris has not received confirmation of the Booking from you per email prior to the expiry date (""Confirmation""), the booking will be released automatically without notification:
- if booked 2 or more months before the date of arrival: provisional Bookings expire 10 days after the provisional Booking was created
- if booked less than 2 months before the date of arrival: provisional Booking expires 5 days after the provisional Booking was created
Bookings can be put on a waitlist. Provisional Bookings may only be extended subject to there being no waitlisted bookings, such extension is deemed to be a new Booking.
Deposit and Payment
"A non-refundable deposit of 20% of the invoice amount must be received by Endelevu Tours and Safaris within 30 days of the Booking and the remainder must be in one of Endelevu's bank accounts at least 60 days prior to the date of arrival (in accordance with the payment terms below).
If a Booking is made within 60 days of the date of arrival, the full invoice amount has to be paid within 5 days of the date of the Booking.
Notwithstanding the below cancellation policy and any other rights it may have, Endelevu Tours and Safaris may release all your Bookings in the event of non-compliance hereof and may charge a penalty interest of 7.5% per annum on any overdue amounts (without becoming liable for damages).
Any applicable bank charges are for your expense and Endelevu Tours and Safarisis entitled to setoff due amounts with any amounts received from, or held on behalf of, you on whatever grounds."
Cancellation policy
"Cancellations or amendments of Bookings must be received by Endelevu Tours and Safaris in writing/by email to be effective. In the event of cancellation or amendment of a Booking after Confirmation by you the following policy will apply:
- From Confirmation up to 61 days prior to arrival - the 20% deposit is retained as a booking fee and will not be refunded.
- 60 to 31 days prior to arrival - 50% of the invoice amount will be due and payable
- 30 days or less prior to arrival - 100% of the invoice amount will be due and payable
In the event that a 3rd party supplier imposes a higher cancellation penalty amount, this amount will be added to the total payable penalty amount at any stage of cancellation
No refunds will be made in case of late arrival or no show
No amount over and above the deposit amount will be due and payable if, upon reasonable proof, the customer is unable to honour his/her booking due to death or hospitalisation of the person for whom, or for whose benefit the Booking was made."